1. Pricing Policy

• Competitive Pricing: Lumieyes strives to provide competitive prices on all cosmetic products to meet market standards.
• Discounts and Promotions: Special promotions and discounts will be announced on our website, social media channels, and official Lumieyes newsletters.
• Listed Prices: All product prices are publicly listed and may change without prior notice, except for confirmed orders.

2. Shipping Policy

• Shipping Coverage: Lumieyes provides nationwide delivery across the country.
• Delivery Time: Orders are typically delivered within 3-7 business days from confirmation. Delivery times may extend for remote areas or during peak holiday periods.
• Shipping Fees: Shipping fees are calculated based on the delivery location and will be provided to the customer during the order process.

3. Return and Exchange Policy

• Return and Exchange Conditions: Products may be returned or exchanged within 7 days of receipt if there are manufacturing defects or if the item does not match the product description.
• Return and Exchange Process: To initiate a return or exchange, please contact our customer support team via hotline or email for further guidance.
• Return and Exchange Costs: If the return or exchange is due to an error from Lumieyes, we will cover all shipping costs associated with the process.

4. Payment Policy

• Payment Methods: Lumieyes accepts various payment methods, including cash, bank transfer, and major credit/debit cards.
• Secure Payments: All transactions are processed through secure, encrypted channels to ensure your personal and payment information remains protected.

5. Privacy Policy

• Personal Information Privacy: Lumieyes is committed to keeping customer information strictly confidential. No personal data will be shared with third parties unless with customer consent or as required by law.
• Use of Information: Customer information is solely used for order processing, promotional offers, and customer service purposes.

6. Warranty Policy

• Warranty Period: Lumieyes offers a 30-day warranty on all products from the date of purchase.
• Warranty Conditions: The warranty covers manufacturing defects. It does not apply to damage caused by customer handling.

7. Customer Service Policy

• Customer Consultation: Lumieyes offers free consultation services to help customers select products suited to their skin type and preferences.
• Post-Purchase Support: Our customer service team is always available to assist with any concerns or questions after your purchase.

8. Contact Information
If you have questions or need assistance, please contact our customer support team:

Address: 53 Hedingham Rd, Chafford Hundred, Grays RM16 6BH, England
Email: [email protected]
Phone: +441708860300